topic Need equipment for Openreach in Broadband

Need equipment for Openreach

HF87 — Wed, 06 May 2026 08:44:57 GMT

Heya

I've been contacted by Openreach to upgrade our Internet. I haven't received the right equipment for this and need to keep rescheduling the engineer. How do i get the right equipment sent to my address

Re: Need equipment for Openreach

caesarome — Wed, 06 May 2026 09:03:13 GMT

@HF87

The broadband hub should be sent to arrive a few days before your activation date so you should be able to see the status of it here:

https://www.sky.com/ordertracking

Re: Need equipment for Openreach

TimmyBGood — Wed, 06 May 2026 09:06:49 GMT

@HF87

If you already have a Sky Broadband Hub, that and an ethernet cable is all you need.

FTTP actually works with a Q Hub too, although Sky Talk Internet Calls won't.

Openreach provides the Optical Network Terminal.