https://helpforum.sky.com/t5/Broadband/Bad-Internet-connection/m-p/5269048#M564136 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3572095">@Denise+Lilly</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 05 May 2026 18:37:02 GMT caesarome 2026-05-05T18:37:02Z https://helpforum.sky.com/t5/Broadband/Bad-Internet-connection/m-p/5268974#M564120 Not getting the proper speed Tue, 05 May 2026 16:59:12 GMT https://helpforum.sky.com/t5/Broadband/Bad-Internet-connection/m-p/5268974#M564120 Denise+Lilly 2026-05-05T16:59:12Z https://helpforum.sky.com/t5/Broadband/Bad-Internet-connection/m-p/5269048#M564136 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3572095">@Denise+Lilly</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 05 May 2026 18:37:02 GMT https://helpforum.sky.com/t5/Broadband/Bad-Internet-connection/m-p/5269048#M564136 caesarome 2026-05-05T18:37:02Z