topic Re: Hi need ne router in Broadband

Hi need ne router

PatrykSwietek — Tue, 05 May 2026 14:58:49 GMT

Need new router I don't have internet nearly 2 week How many ti.e i must ask for new one

Re: Hi need ne router

PatrykSwietek — Tue, 05 May 2026 15:01:41 GMT

Hi I need new router Engineering from city fibre when connect everythink he say router not working 2 weeks i ask for new one

Re: Hi need ne router

caesarome — Tue, 05 May 2026 15:14:57 GMT

@PatrykSwietek

As you are talking to other customers here can you explain what is happening as your broadband should work with the one you have got so when was your activation day and are all the lights lit of the hub ?

Re: Hi need ne router

PatrykSwietek — Tue, 05 May 2026 15:41:32 GMT

Hi No router not working

Only 2 lights not mieddelone

Re: Hi need ne router

caesarome — Tue, 05 May 2026 16:03:53 GMT

@PatrykSwietek

When was your activation day ?

Re: Hi need ne router

PatrykSwietek — Tue, 05 May 2026 16:40:44 GMT

2 weeks ago thursday i think even not start for a minut

Engineering say damage router

Re: Hi need ne router

caesarome — Tue, 05 May 2026 18:39:10 GMT

@PatrykSwietek

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.