https://helpforum.sky.com/t5/Broadband/My-Internet-is-down/m-p/5268929#M564103 My Internet just switched off and not connecting Tue, 05 May 2026 15:43:46 GMT Cassandramammvu 2026-05-05T15:43:46Z https://helpforum.sky.com/t5/Broadband/My-Internet-is-down/m-p/5268929#M564103 My Internet just switched off and not connecting Tue, 05 May 2026 15:43:46 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-is-down/m-p/5268929#M564103 Cassandramammvu 2026-05-05T15:43:46Z https://helpforum.sky.com/t5/Broadband/My-Internet-is-down/m-p/5268946#M564104 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676942">@Cassandramammvu</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 05 May 2026 16:02:59 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-is-down/m-p/5268946#M564104 caesarome 2026-05-05T16:02:59Z