No wifi

Cardgs — Tue, 05 May 2026 14:14:40 GMT

My box on the wall for my fibre broadband only has two lights on, the hub has gone offend we cannot get on the Internet and I am trying to work here

Re: No wifi

Daniel0210 — Tue, 05 May 2026 14:28:02 GMT

@Cardgs
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your Internet Service Provider (Sky).

If you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No wifi

Chrisee — Tue, 05 May 2026 14:30:40 GMT

@Cardgs if the PON light is out the optical,signal has failed to the ONT and reqvuires action by the network operator. If the Service Checker in the My Sky app run over a mobileconnection has picked up,the line drop which takes up,to an hour it will eithervtell you Sky arecaware of a fault or run through some tests before booking an engineer.

You need to be aware although you use your domestic connection for work that doesn't givecany priority and an engineer will probably be booked for Thursday. Calling Sky will get you thecsame result.

topic Re: No wifi in Broadband

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