Internet keeps going down

Robert55555 — Tue, 05 May 2026 08:11:26 GMT

Got new sky internet last week but keeps losing wifi on work computer and tv. Not sure if its because its got internal brick walls but never had issue with kcom and got told this router is better ?

Re: Internet keeps going down

caesarome — Tue, 05 May 2026 08:39:32 GMT

@Robert55555

From what you have said it could be an issue with the signal in your poroperty so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

topic Internet keeps going down in Broadband

Internet keeps going down

Re: Internet keeps going down