https://helpforum.sky.com/t5/Broadband/internet-dropping-out/m-p/5268462#M563998 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/274098">@DR1</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 04 May 2026 21:22:45 GMT caesarome 2026-05-04T21:22:45Z https://helpforum.sky.com/t5/Broadband/internet-dropping-out/m-p/5268446#M563995 <P>We are contantly having our internet dropping out and our TV is coming up with amessage saying that it is not connected to the internet. We have checked the router which is on and have tried turning it off to reset</P> Mon, 04 May 2026 20:50:04 GMT https://helpforum.sky.com/t5/Broadband/internet-dropping-out/m-p/5268446#M563995 DR1 2026-05-04T20:50:04Z https://helpforum.sky.com/t5/Broadband/internet-dropping-out/m-p/5268462#M563998 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/274098">@DR1</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 04 May 2026 21:22:45 GMT https://helpforum.sky.com/t5/Broadband/internet-dropping-out/m-p/5268462#M563998 caesarome 2026-05-04T21:22:45Z