https://helpforum.sky.com/t5/Broadband/Help-with-my-new-router/m-p/5268264#M563958 <P>A new router was fitted last week, I have no connection so can't watch apps, also Alexa not working. This router was to make things more efficient, it really hasn't. I've tried everything also got help from chat got. HELP</P> Mon, 04 May 2026 16:21:52 GMT Ld38 2026-05-04T16:21:52Z https://helpforum.sky.com/t5/Broadband/Help-with-my-new-router/m-p/5268264#M563958 <P>A new router was fitted last week, I have no connection so can't watch apps, also Alexa not working. This router was to make things more efficient, it really hasn't. I've tried everything also got help from chat got. HELP</P> Mon, 04 May 2026 16:21:52 GMT https://helpforum.sky.com/t5/Broadband/Help-with-my-new-router/m-p/5268264#M563958 Ld38 2026-05-04T16:21:52Z https://helpforum.sky.com/t5/Broadband/Help-with-my-new-router/m-p/5268295#M563965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676220">@Ld38</a>&nbsp;difficult to know what is wrong without some details but as a start carefully go through thecsteps here&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;if you get stuck post again saying excatly what step is causing you issues.</P> Mon, 04 May 2026 17:03:07 GMT https://helpforum.sky.com/t5/Broadband/Help-with-my-new-router/m-p/5268295#M563965 Chrisee 2026-05-04T17:03:07Z