topic Re: Terrible connection on Sky Gigafast in Broadband

Terrible connection on Sky Gigafast

Kelly+Nails — Sat, 25 Apr 2026 19:50:51 GMT

I upgraded to Sky Gigafast Fibre from Ultrafast Fibre and ever since we have had the worst intermittent connection we've ever experienced in over 25 years as a Sky customer.

We have looked online to try and get help but it's literally dropping out every 10 mins or so which is making it impossible to watch anything. Has anyone else experienced this after upgrading and have a solution??

Re: Terrible connection on Sky Gigafast

Danz994 — Sun, 26 Apr 2026 09:15:40 GMT

Hi @Kelly+Nails I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Terrible connection on Sky Gigafast

Kelly+Nails — Mon, 04 May 2026 12:54:15 GMT

Apologies, I've been away and have only just seen your message. If someone could still look into this I'd be grateful. Thanks

Re: Terrible connection on Sky Gigafast

Chrisee — Mon, 04 May 2026 13:02:23 GMT

Hi @Kelly+Nails I have asked for uour escalation to be re-opened

Re: Terrible connection on Sky Gigafast

LJB-C — Mon, 04 May 2026 13:08:07 GMT

Hello 👋 Thanks for escalating this @Chrisee. We’ve sent @Kelly+Nails an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.