topic Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help in Broadband

24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Garry777 — Sat, 02 May 2026 14:03:31 GMT

24+ year customer. Currently paying £38 for Sky Superfast 80.

Had Sky WiFi Max with 3 pods. Made range worse. Cancelled Max (agreed to return pods only). Didn't know this recontracted our Broadband & Talk until 2028. Original end date was August 2027.

I'm autistic, dyslexic, disabled. Dad is 84 and account holder – I manage his affairs.

Case logged 21/04/2026 for call listening – told advisor we did NOT want to recontract until August 2027 at earliest. They offered Full Fibre 150 for £38 (same as now). I said £38 is £10+ too high even with price rise.

While waiting for call listening, got email 01/05/2026 saying we were upgraded to Full Fibre 75 at same price. Nobody agreed to this. Had that cancelled.

Today (02/05/2026) – advisor told me we are now on a rolling contract and free to leave. She offered Full Fibre 150 on rolling – I held off due to disabled mum (drilling/install concerns).

No email. No document. No confirmation of any rolling contract. Either lied to or misled.

Another complaint filed – no reference given. Agent sounded unwell and didn't seem to care.

I'm exhausted. Call listening promised "24 hours or more" – it's been longer.

What I want:

Full Fibre 150 at £31 rolling (price previously quoted – still above market but acceptable)
Compensation for stress and time
A written resolution – I can't trust phone agents anymore

How do new customers get £200 buyout offers and best deals while 24+ year customers get ripped off?

Please help. I need to speak to someone who can actually fix this.

Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Danz994 — Sun, 03 May 2026 09:19:46 GMT

Hi @Garry777 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Garry777 — Mon, 04 May 2026 10:27:35 GMT

I guess it will take a while, I filled out the security stuff. When I got home last night I thought I was dreaming about a pop up on the forum page lol. This has consumed my mind a lot

Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Garry777 — Mon, 04 May 2026 11:33:14 GMT

I want to say thank you for your help. The advisor saved us a lot of money, and we are free to leave when we please!

topic Re: 24+ Year Customer – Misled &amp; Recontracted Without Consent, Need Help in Broadband

24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help

Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help

topic Re: 24+ Year Customer – Misled & Recontracted Without Consent, Need Help in Broadband