https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5267675#M563846 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675744">@Sbamf</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 03 May 2026 19:30:50 GMT caesarome 2026-05-03T19:30:50Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5267674#M563845 <P>All lights green on box but tv says not connected, laptop not working but says connected and can't even log on to sky website to type this connected to my broadband&nbsp;</P> Sun, 03 May 2026 19:28:54 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5267674#M563845 Sbamf 2026-05-03T19:28:54Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5267675#M563846 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675744">@Sbamf</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 03 May 2026 19:30:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5267675#M563846 caesarome 2026-05-03T19:30:50Z