topic WiFi unstable in Broadband

WiFi unstable

Rewoof1 — Sun, 03 May 2026 18:49:28 GMT

Hi over the last 2 weeks the WiFi has been unstable and keeps cutting out. Can you help or advise ?

Re: WiFi unstable

caesarome — Sun, 03 May 2026 18:53:47 GMT

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: WiFi unstable

Chrisee — Sun, 03 May 2026 18:54:57 GMT

@Rewoof1 several possible explanations the first is WiFi interference whereca simple hub rdboot can help. The secind is a line issue which the online serrvice checker in the My Sky app or website can often help.