topic Re: Broadband keeps cutting out in Broadband

Broadband keeps cutting out

hT13 — Sat, 02 May 2026 17:47:12 GMT

For weeks now our broadband keeps cutting out so all devices lose connection for a short time, it is not possible to continue like this as we cannot work with interrupted connection

Re: Broadband keeps cutting out

Danz994 — Sun, 03 May 2026 09:12:07 GMT

Hi @hT13 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband keeps cutting out

hT13 — Wed, 06 May 2026 22:16:37 GMT

Thank you, hopefully I'm not too late to reply to the chat. All our devices repeatedly say that a 'network change was detected' as we repeatedly lose connection. It's happened 5 times in the past 10 minutes.