topic Re: Our problem is an Openreach problem in Broadband

Our problem is an Openreach problem

Wiston — Sun, 03 May 2026 07:48:46 GMT

Sky Broadband have made an appointment for a Sky Engineer but the problem, as before, is an Openreach problem after Openreach replaced cable(s) in our area - how can I phone Sky ?

Re: Our problem is an Openreach problem

Chrisee — Sun, 03 May 2026 08:02:43 GMT

@Wiston if you have a phone connected to yout brosdband dial 150 for a free call. Otherwise call any Sky customer services number starting 03 as thry all,connect to the same IVR system the forum prevents posting of numbers

. Some Sky engineers are authorised by Openreach to work on their lines up to the local distribution point so depending on the issue you might be getting the correct visit.

Re: Our problem is an Openreach problem

Wiston — Sun, 03 May 2026 08:29:56 GMT

Thanks for your reply however if .y Broadband is the problem how may I call Sky from a Broadband phone ?

Re: Our problem is an Openreach problem

caesarome — Sun, 03 May 2026 08:50:54 GMT

@Wiston

If you don't have a landline phone connected to your broadband hub then as @Chrisee said:

wrote:

Otherwise call any Sky customer services number starting 03 as thry all,connect to the same IVR system the forum prevents posting of numbers