https://helpforum.sky.com/t5/Broadband/Internet-problem/m-p/5267121#M563693 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675109">@DRS</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 02 May 2026 18:59:51 GMT caesarome 2026-05-02T18:59:51Z https://helpforum.sky.com/t5/Broadband/Internet-problem/m-p/5267118#M563691 Although the broadband light is green the Internet light is not illuminated and the phone light is orange. This also happened last night from 18.00 until 07.45 this morning. Sat, 02 May 2026 18:53:39 GMT https://helpforum.sky.com/t5/Broadband/Internet-problem/m-p/5267118#M563691 DRS 2026-05-02T18:53:39Z https://helpforum.sky.com/t5/Broadband/Internet-problem/m-p/5267121#M563693 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675109">@DRS</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 02 May 2026 18:59:51 GMT https://helpforum.sky.com/t5/Broadband/Internet-problem/m-p/5267121#M563693 caesarome 2026-05-02T18:59:51Z