topic Re: Wifi Extender - how do I get one? in Broadband

Wifi Extender - how do I get one?

JG988 — Sat, 02 May 2026 18:10:58 GMT

I've got Sky Max but the Wi-fi does not reach every room in my home, and I'd like to get it to reach my garden office. How can I get a Sky Wi-fi extender? The virtual assistance via the website is shocking and just keeps telling me it can't help me.

Re: Wifi Extender - how do I get one?

TimmyBGood — Sat, 02 May 2026 18:21:06 GMT

@JG988 wrote:

I've got Sky Max but the Wi-fi does not reach every room in my home, and I'd like to get it to reach my garden office. How can I get a Sky Wi-fi extender?

https://www.sky.com/help/articles/wifi-max-guarantee

Note that the terms of the 'Enhanced Wall to Wall WiFi Guarantee' specifically rule out external buildings, so you couldn't claim under it for that purpose.

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Re: Wifi Extender - how do I get one?

JG988 — Sat, 02 May 2026 18:20:05 GMT

And for the rest of my house? I.e. the Kitchen.

Re: Wifi Extender - how do I get one?

caesarome — Sat, 02 May 2026 18:30:34 GMT

@JG988 wrote:

And for the rest of my house? I.e. the Kitchen.

That is fine.

Re: Wifi Extender - how do I get one?

JG988 — Sat, 02 May 2026 18:52:20 GMT

And any advice as to how I now get one? Given that the chatbot service has been absolutely useless.

Re: Wifi Extender - how do I get one?

caesarome — Sat, 02 May 2026 18:53:46 GMT

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link. If calling try saying nothing when asked about the call and remain on the line.