https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5266860#M563627 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674795">@AmyJane96</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 02 May 2026 12:27:57 GMT caesarome 2026-05-02T12:27:57Z https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5266816#M563617 <P>The box is showing the white light which means it's working but the Wi-Fi isn't working on any of my devices&nbsp;</P> Sat, 02 May 2026 11:20:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5266816#M563617 AmyJane96 2026-05-02T11:20:27Z https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5266860#M563627 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674795">@AmyJane96</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 02 May 2026 12:27:57 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection/m-p/5266860#M563627 caesarome 2026-05-02T12:27:57Z