topic Re: Sky box keeps disconnecting on broadband and extremely slow downloading in Broadband https://helpforum.sky.com/t5/Broadband/Sky-box-keeps-disconnecting-on-broadband-and-extremely-slow-downloading/m-p/5266858#M563625 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674814">@Emma-82</a>&nbsp;</P> <P>Do you other devices like phones and tablets have the same disconnecting issue ?</P> <P>&nbsp;</P> <P>Did you run this line test:</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions</P> Sat, 02 May 2026 12:26:48 GMT caesarome 2026-05-02T12:26:48Z Sky box keeps disconnecting on broadband and extremely slow downloading https://helpforum.sky.com/t5/Broadband/Sky-box-keeps-disconnecting-on-broadband-and-extremely-slow-downloading/m-p/5266834#M563620 Our TV package loses broadband continuously and the download is extremely slow. You state when doing checks everything is ok but when conducting our own tests we are only getting a max of 28mb/s on average. Sat, 02 May 2026 11:55:04 GMT https://helpforum.sky.com/t5/Broadband/Sky-box-keeps-disconnecting-on-broadband-and-extremely-slow-downloading/m-p/5266834#M563620 Emma-82 2026-05-02T11:55:04Z Re: Sky box keeps disconnecting on broadband and extremely slow downloading https://helpforum.sky.com/t5/Broadband/Sky-box-keeps-disconnecting-on-broadband-and-extremely-slow-downloading/m-p/5266858#M563625 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674814">@Emma-82</a>&nbsp;</P> <P>Do you other devices like phones and tablets have the same disconnecting issue ?</P> <P>&nbsp;</P> <P>Did you run this line test:</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions</P> Sat, 02 May 2026 12:26:48 GMT https://helpforum.sky.com/t5/Broadband/Sky-box-keeps-disconnecting-on-broadband-and-extremely-slow-downloading/m-p/5266858#M563625 caesarome 2026-05-02T12:26:48Z