Intermittent Broadband Access

SkyPMC01 — Sat, 02 May 2026 06:11:25 GMT

My broadband access has failed for several hours for each of the last two nights. It has been OK during the day which means that it passes all the functions checks. Very frustrating. SKY help support has been a total waste of my time.

Re: Intermittent Broadband Access

Daniel0210 — Sat, 02 May 2026 06:15:23 GMT

@SkyPMC01 wrote:

My broadband access has failed for several hours for each of the last two nights.

@SkyPMC01

You haven't mentioned specific times.

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

topic Intermittent Broadband Access in Broadband

Intermittent Broadband Access

Re: Intermittent Broadband Access