topic Re: Age restrictions in Broadband

Age restrictions

Snow12 — Wed, 29 Apr 2026 15:06:01 GMT

I think there is an age restriction on my broadband how do I take it off.

Re: Age restrictions

caesarome — Wed, 29 Apr 2026 15:29:03 GMT

@Snow12

Thix is the Broafband shield so you can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: Age restrictions

Snow12 — Sat, 02 May 2026 04:39:44 GMT

I can't do it because it keeps coming up that I don't have broadband and I do have it with sky.

Re: Age restrictions

Chrisee — Sat, 02 May 2026 05:58:41 GMT

@Snow12 onky the Sky id linked to the account can make changes so check you are using the correct id. If you are the account holder and believecyou are usung the correct id call Sky and they can sort the permissions.