topic Re: Hbb isn't working in Broadband https://helpforum.sky.com/t5/Broadband/Hbb-isn-t-working/m-p/5266591#M563555 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674502">@Lauren__</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 01 May 2026 20:47:00 GMT caesarome 2026-05-01T20:47:00Z Hbb isn't working https://helpforum.sky.com/t5/Broadband/Hbb-isn-t-working/m-p/5266542#M563546 Wifi isn't working Hub display 2 amber lights. 2nd and 4th. Reset router many times Fri, 01 May 2026 19:24:51 GMT https://helpforum.sky.com/t5/Broadband/Hbb-isn-t-working/m-p/5266542#M563546 Lauren__ 2026-05-01T19:24:51Z Re: Hbb isn't working https://helpforum.sky.com/t5/Broadband/Hbb-isn-t-working/m-p/5266591#M563555 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674502">@Lauren__</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 01 May 2026 20:47:00 GMT https://helpforum.sky.com/t5/Broadband/Hbb-isn-t-working/m-p/5266591#M563555 caesarome 2026-05-01T20:47:00Z