topic Re: Sky sending wrong engineer? in Broadband

Sky sending wrong engineer?

Martyn+S — Fri, 01 May 2026 05:08:49 GMT

City fibre installed my full fibre Wednesday 22nd April, it failed after 4 days, contacted sky and due to my work commitments today was booked for engineer.

today I've got a message from OPENREACH

surely that's the complete wrong company to try and fix the fault ? I'll be without internet for yet more time ! Any ideas please ?

Re: Sky sending wrong engineer?

Chrisee — Fri, 01 May 2026 06:10:21 GMT

@Martyn+S thst sounds wrong so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See My Post Has Been Escalated – What Happens Next on Sky Community

Re: Sky sending wrong engineer?

Brill+Gill — Fri, 01 May 2026 07:31:50 GMT

Thanks for escalating this @Chrisee. We’ve sent @Martyn+S an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky sending wrong engineer?

Martyn+S — Fri, 01 May 2026 07:43:48 GMT

Thank you all