topic Re: Broadband problem in Broadband

Broadband problem

Jan1966 — Thu, 30 Apr 2026 20:52:01 GMT

My WiFi box has 1 green light 1 orange 1 green and another orange and I can't seem to be able to do anything no connection is available on my iPad or tv

Re: Broadband problem

caesarome — Thu, 30 Apr 2026 21:28:51 GMT

@Jan1966

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband problem

Daniel0210 — Fri, 01 May 2026 04:10:01 GMT

@Jan1966

In addition, this link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start