https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265771#M563332 <P>IF the hub is just a replacement and I am a current user, is it neccesary to change my SKY password?</P> Thu, 30 Apr 2026 19:15:12 GMT Cheryl0109 2026-04-30T19:15:12Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265749#M563323 <P>I received a new SKY hbroadband hub and was informed not to activate it until i have received the activation code.&nbsp; I was informed that the code would be on the box that the hub arrived in. WRONG, there is no code on the label or box.&nbsp; The label is different to the one shown on&nbsp; your help page.&nbsp; I am unable to proceed without this code and have no Idea what i have to do now.&nbsp; I am a 79 year old widow and need help with tecnical things.</P> Thu, 30 Apr 2026 19:01:27 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265749#M563323 Cheryl0109 2026-04-30T19:01:27Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265754#M563326 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673774">@Cheryl0109</a>&nbsp; Broadband hubs do not have or need an activation code, I presume you mean activation date?</P> <P>&nbsp;</P> <P>Is this a new install or a replacement hub?</P> <P>&nbsp;</P> <P>If a new install what is your Go Live date with Sky?</P> Thu, 30 Apr 2026 19:18:01 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265754#M563326 GD1 2026-04-30T19:18:01Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265762#M563329 <P>yes I do mean an activation date.&nbsp; This is a replacement hub which SKY advised me to have.</P> Thu, 30 Apr 2026 19:09:35 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265762#M563329 Cheryl0109 2026-04-30T19:09:35Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265764#M563330 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673774">@Cheryl0109</a>&nbsp;</P> <P>You can start using that straight away as it is just a replacement so there is no activation date as you are already a broadband customer.&nbsp;</P> Thu, 30 Apr 2026 19:11:36 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265764#M563330 caesarome 2026-04-30T19:11:36Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265771#M563332 <P>IF the hub is just a replacement and I am a current user, is it neccesary to change my SKY password?</P> Thu, 30 Apr 2026 19:15:12 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265771#M563332 Cheryl0109 2026-04-30T19:15:12Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265774#M563333 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673774">@Cheryl0109</a>&nbsp; The new hub will have a different wifi ID &amp; password, both will be on the back of or underneath the hub.</P> Thu, 30 Apr 2026 19:19:24 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265774#M563333 GD1 2026-04-30T19:19:24Z https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265779#M563334 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673774">@Cheryl0109</a>&nbsp;wrote:<BR /> <P>IF the hub is just a replacement and I am a current user, is it neccesary to change my SKY password?</P> <HR /></BLOCKQUOTE> <P>The only way you can get around this is to login to the new hub and change the network name and wifi password to the same as the old one had.</P> Thu, 30 Apr 2026 19:23:54 GMT https://helpforum.sky.com/t5/Broadband/New-Broadband-HUb-Activation-Code-not-received/m-p/5265779#M563334 caesarome 2026-04-30T19:23:54Z