https://helpforum.sky.com/t5/Broadband/Connection-failed/m-p/5265751#M563324 Connection failed is all my devices are saying but all green lights on on router Thu, 30 Apr 2026 19:02:35 GMT Emily-c 2026-04-30T19:02:35Z https://helpforum.sky.com/t5/Broadband/Connection-failed/m-p/5265751#M563324 Connection failed is all my devices are saying but all green lights on on router Thu, 30 Apr 2026 19:02:35 GMT https://helpforum.sky.com/t5/Broadband/Connection-failed/m-p/5265751#M563324 Emily-c 2026-04-30T19:02:35Z https://helpforum.sky.com/t5/Broadband/Connection-failed/m-p/5265759#M563328 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673778">@Emily-c</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 30 Apr 2026 19:09:29 GMT https://helpforum.sky.com/t5/Broadband/Connection-failed/m-p/5265759#M563328 caesarome 2026-04-30T19:09:29Z