topic Re: Cannot upgrade to fibre in Broadband

Cannot upgrade to fibre

Hosburger — Thu, 30 Apr 2026 15:02:33 GMT

Every website I check, including Openreach , says fibre is available at our address and this was confirmed by a sky engineer on a recent visit. But when I go to upgrade online or speak with someone at Sky I'm told not available. I've even had the WhatsApp message to say its available. Also on a call about a month ago an advisor at first said no but then tried something different on the system and said it is available. I didn't go ahead at the time due to high cost for existing customers. Now have really slow broadband so need fibre but can't give my money away. Any ideas ?

Re: Cannot upgrade to fibre

Chrisee — Thu, 30 Apr 2026 15:26:53 GMT

@Hosburger run thecfollowing checker on your full address Openreach Checker

Thevoutput can bechard to understand if you need help post a screenshot of tgecwholectablecand thecfirst three lines of the notes after removing the reference to your address.

Re: Cannot upgrade to fibre

Hosburger — Thu, 30 Apr 2026 16:03:05 GMT

Thanks . If I'm reading it correctly FTTP is definitely available

Re: Cannot upgrade to fibre

TimmyBGood — Thu, 30 Apr 2026 16:56:43 GMT

@Hosburger

Is that text underneath the table, rather than 'FTTP on Demand' in the table itself?

FTTPoD actually means almost the opposite of 'available'.

Re: Cannot upgrade to fibre

2muchTV — Thu, 30 Apr 2026 17:10:19 GMT

When fibre to the premises came to my neighbourhood, Sky was not offering it to my home for at least six months.

I just joined another ISP