https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5265568#M563291 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3697125">@Philip+Taylor</a>&nbsp;wrote:<BR />Still awaiting engineer to come and solve this.<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3697125">@Philip+Taylor</a>&nbsp;</P> <P>Have you reported this to Sky, if not then&nbsp;try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 30 Apr 2026 16:05:37 GMT caesarome 2026-04-30T16:05:37Z https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5265561#M563288 We have a green light on our hub but no broadband on our TV. Even though the checker on here says we are OK. It has been off since Tuesday afternoon and we have had no Internet. Still awaiting engineer to come and solve this. I am not an engineer but think it could be the new hub. Thu, 30 Apr 2026 16:01:42 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5265561#M563288 Philip+Taylor 2026-04-30T16:01:42Z https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5265568#M563291 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3697125">@Philip+Taylor</a>&nbsp;wrote:<BR />Still awaiting engineer to come and solve this.<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3697125">@Philip+Taylor</a>&nbsp;</P> <P>Have you reported this to Sky, if not then&nbsp;try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 30 Apr 2026 16:05:37 GMT https://helpforum.sky.com/t5/Broadband/No-broadband/m-p/5265568#M563291 caesarome 2026-04-30T16:05:37Z