topic Re: WiFi suddenly stopped working in Broadband

WiFi suddenly stopped working

Gemma263 — Thu, 30 Apr 2026 12:05:38 GMT

WiFi suddenly stopped working.
no lights on hub

have unplugged for 30 seconds and checked all cables but still not working

Re: WiFi suddenly stopped working

GD1 — Thu, 30 Apr 2026 12:09:52 GMT

@Gemma263 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi suddenly stopped working

Gemma263 — Thu, 30 Apr 2026 12:15:10 GMT

Done all of the above

still no lights at all on