topic Re: WiFi dropped in Broadband

WiFi dropped

Jacklloyd — Wed, 29 Apr 2026 23:20:35 GMT

Got no connection to my WiFi

Re: WiFi dropped

Dimps76 — Wed, 29 Apr 2026 23:31:22 GMT

Same here although the checker states everything's fine. Done the usual...off and on but not worked???

Re: WiFi dropped

Cat3091 — Wed, 29 Apr 2026 23:39:02 GMT

Mines the same too done all the usual restart and service checker and says everything is working as it should but clearly it isn't 🙄

Re: WiFi dropped

SimonP73 — Wed, 29 Apr 2026 23:48:22 GMT

Same here.. the service checker has 1 job to do and it's obviously doing it wrong!

Re: WiFi dropped

tharper03 — Thu, 30 Apr 2026 00:11:23 GMT

Also got issues. Voice light orange.

Checker says nothing wrong Lmao

Re: WiFi dropped

Ric21 — Thu, 30 Apr 2026 00:12:02 GMT

I'm up in Scotland. Checker is good, but down detector says otherwise. Restarting router didn't help.

Re: WiFi dropped

ML2630 — Thu, 30 Apr 2026 00:47:11 GMT

Same issue here. The box is showing 2 green lights (power & WiFi) and 2 orange lights (internet & voice). I run the tests and it's coming back that everything is working properly. I'm hoping it's just a short term issue and is fixed soon. It is weird though that it's saying there's no issues in the area, but everyone's having apparent issues across the board.

Re: WiFi dropped

Daniel0210 — Thu, 30 Apr 2026 02:13:22 GMT

All

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: WiFi dropped

Chazzle — Thu, 30 Apr 2026 07:54:59 GMT

This is down for me this morning. Anyone else still seeing issues?

Re: WiFi dropped

Skyline6 — Thu, 30 Apr 2026 07:58:15 GMT

Same here

Re: WiFi dropped

caesarome — Thu, 30 Apr 2026 09:19:25 GMT

@Skyline6

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.