topic Re: Sky Complaint in Broadband

Sky Box - Stolen

Peter_K — Thu, 30 Apr 2026 08:42:52 GMT

Sky Box was stolen or mis-delivered by the Post Office and I never received it. Why are Sky wanting to charge me for a new one ?

Sky Complaint

Peter_K — Thu, 30 Apr 2026 08:44:09 GMT

I made a formal complaint 2 days ago, I was promised a response but no one has returned my call. Is this the level of service to expect ?

Re: Sky Complaint

GD1 — Thu, 30 Apr 2026 08:58:55 GMT

@Peter_K Sky have up to 6 nweeks to resolve rthe complaint or issue a deadlock letter. You will likely get a response but expecting one within 2 days is incorrect expectations

Re: Sky Complaint

Peter_K — Thu, 30 Apr 2026 09:01:48 GMT

I was promised a response in 2 days, was I advised incorrectly ?

Re: Sky Complaint

TimmyBGood — Thu, 30 Apr 2026 09:15:09 GMT

@Peter_K

That might well have been somewhat optimistic.