topic Re: Slow Fibre - no one calling back! in Broadband

Slow Fibre - no one calling back!

widemouthfrog — Wed, 29 Apr 2026 10:13:55 GMT

I have had below the gauranteed speed for my fibre broadband since instalation (apart from the first day!) I have chatted online 3 times and all I get is the have you restet it... we will get the network team to look at it.

1 day later I get a text saying no fault on line and no further contact. Not great service in my opnion.

If anyone else has had this problem, I am desperate to get usable speeds.

Thanks

Re: Slow Fibre - no one calling back!

Brill+Gill — Thu, 30 Apr 2026 07:36:49 GMT

Hi @widemouthfrog, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141