topic Re: Intermittent broadband connection in Broadband

Intermittent broadband connection

WendyTrim — Wed, 29 Apr 2026 16:57:51 GMT

Our broadband keeps dropping out today, sky q box can't hold a connection and all devices keep dropping the signal.

Tried testing the signal in the sky app, it just states that there's no problems. I've reset the router 3 times so far, and it works for about 10 minutes then starts dropping out.

We're in the Chelmsford area.

Any suggestions?

Re: Intermittent broadband connection

caesarome — Wed, 29 Apr 2026 18:36:42 GMT

@WendyTrim

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Intermittent broadband connection

WendyTrim — Wed, 29 Apr 2026 20:03:57 GMT

Thanks, I've tried that numerous times this evening. When the broadband is working it says that I have a "good connection", and when it has dropped it says "cannot complete task".
think I'm going to give up until tomorrow.

thanks for the help.