Poor phone connection

JT961 — Wed, 29 Apr 2026 11:30:09 GMT

I am experiencing slow speed on my laptop and video calls. Also when making calls, parts of the conversation will drop out and then come back. Can you boost the signal as I can't really make or receive calls. My mobile was only purchased about 6 weeks ago. Would that make a difference?

Re: Poor phone connection

caesarome — Wed, 29 Apr 2026 11:53:41 GMT

@JT961

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

topic Poor phone connection in Broadband

Poor phone connection

Re: Poor phone connection