topic Re: Ethernet dropping out in Broadband

Ethernet dropping out

He13 — Sat, 25 Apr 2026 16:22:33 GMT

We are having issues with our wired connection to our Sky hub and it dropping out to our tv so we are unable to stream and also when using the wired laptop during the day and we lose internet connection. Please can you let me know why this is happening.

Re: Ethernet dropping out

Danz994 — Sun, 26 Apr 2026 09:24:19 GMT

Hi @He13 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Ethernet dropping out

He13 — Wed, 29 Apr 2026 09:34:50 GMT

@He13 wrote:
We are having issues with our wired connection to our Sky hub and it dropping out to our tv so we are unable to stream and also when using the wired laptop during the day and we lose internet connection. Please can you let me know why this is happening.

Hello, I’ve not received any invitation or advice on how to resolve the issue.
we are also having issues with the internet droppingout when connected via wifi and using a mobile device to call. We have had to disconnect the device from the wifi and use our mobile data. Although this works it's not a fix as I would expect the internet to be stable enough to stream tv when wired to the router and also during the day be able to stay connected to be able to use a laptop also wired and then use the wifi in the evening to make a WiFi call. Really disappointed that it's so unstable as it's happening everyday.

Re: Ethernet dropping out

_Claire — Wed, 29 Apr 2026 09:37:26 GMT