Broadband down

QandFbreuser — Tue, 28 Apr 2026 23:23:36 GMT

My sky app says no issue with internet however it is down, sky q box says it is connected to router however the internet is down. Regular slow speeds innlate evening and early morning.
Disney + app on sky q extremley slow and buffers.

Re: Broadband down

caesarome — Wed, 29 Apr 2026 04:40:08 GMT

@QandFbreuser

When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

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Broadband down

Re: Broadband down