topic Re: Unreliable connection in Broadband

Unreliable connection

Valeriafoxina — Tue, 28 Apr 2026 17:08:57 GMT

I need to let you know that my Wi-Fi connection has been really bad lately. On WhatsApp, I kept getting "connection unstable" messages, and I had to call back multiple times in one conversation. During work meetings on Zoom, it didn't work properly either. The connection was always poor in the kitchen, but now it's unreliable even in the living room. If this doesn't get fixed soon and the connection remains unstable, I’ll have to consider switching providers.

Re: Unreliable connection

caesarome — Tue, 28 Apr 2026 17:15:41 GMT

@Valeriafoxina

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.