https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5263907#M562818 <P>Hi, I got a replacement hub and the new hub connects but doesn't work.&nbsp;</P> Tue, 28 Apr 2026 14:27:50 GMT Sadiewalters 2026-04-28T14:27:50Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5263907#M562818 <P>Hi, I got a replacement hub and the new hub connects but doesn't work.&nbsp;</P> Tue, 28 Apr 2026 14:27:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5263907#M562818 Sadiewalters 2026-04-28T14:27:50Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5264028#M562844 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4671926">@Sadiewalters</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 28 Apr 2026 16:59:09 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5264028#M562844 caesarome 2026-04-28T16:59:09Z