https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5263838#M562802 The internet light on my sky broadband modem is completely off and we have lost connection to the internet. Tue, 28 Apr 2026 12:53:31 GMT Carlchitty 2026-04-28T12:53:31Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5263838#M562802 The internet light on my sky broadband modem is completely off and we have lost connection to the internet. Tue, 28 Apr 2026 12:53:31 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5263838#M562802 Carlchitty 2026-04-28T12:53:31Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5263843#M562804 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4671851">@Carlchitty</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 28 Apr 2026 12:59:12 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5263843#M562804 caesarome 2026-04-28T12:59:12Z