topic Re: Connection dropped in Broadband https://helpforum.sky.com/t5/Broadband/Connection-dropped/m-p/5263722#M562779 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3335380">@StephM87</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 28 Apr 2026 10:36:49 GMT caesarome 2026-04-28T10:36:49Z Connection dropped https://helpforum.sky.com/t5/Broadband/Connection-dropped/m-p/5263718#M562777 <P>I have sporadic internet access and a current total outage that is not resolving.&nbsp;</P> Tue, 28 Apr 2026 10:33:40 GMT https://helpforum.sky.com/t5/Broadband/Connection-dropped/m-p/5263718#M562777 StephM87 2026-04-28T10:33:40Z Re: Connection dropped https://helpforum.sky.com/t5/Broadband/Connection-dropped/m-p/5263722#M562779 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3335380">@StephM87</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 28 Apr 2026 10:36:49 GMT https://helpforum.sky.com/t5/Broadband/Connection-dropped/m-p/5263722#M562779 caesarome 2026-04-28T10:36:49Z