topic Re: Slow broadband in Broadband https://helpforum.sky.com/t5/Broadband/Slow-broadband/m-p/5263631#M562766 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4671605">@TamsinS</a>&nbsp;wrote:<BR /><P>The app is showing that there's no problem with our broadband but it is not working. We ran a speed test and it's showing 24.1mbps download speed not the 312mbps that the app is showing.</P><P>Everything is running slowly and we can't stream TV. We have tried turning it off and on again but that has not helped.</P><HR /></BLOCKQUOTE><P>The MySky app shows the speed at the router, do you have anything hardwired to the router that you can run a check on as WiFi is very variable.</P> Tue, 28 Apr 2026 09:06:45 GMT Me134 2026-04-28T09:06:45Z Slow broadband https://helpforum.sky.com/t5/Broadband/Slow-broadband/m-p/5263621#M562762 <P>The app is showing that there's no problem with our broadband but it is not working. We ran a speed test and it's showing 24.1mbps download speed not the 312mbps that the app is showing.</P><P>Everything is running slowly and we can't stream TV. We have tried turning it off and on again but that has not helped.</P> Tue, 28 Apr 2026 08:55:31 GMT https://helpforum.sky.com/t5/Broadband/Slow-broadband/m-p/5263621#M562762 TamsinS 2026-04-28T08:55:31Z Re: Slow broadband https://helpforum.sky.com/t5/Broadband/Slow-broadband/m-p/5263631#M562766 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4671605">@TamsinS</a>&nbsp;wrote:<BR /><P>The app is showing that there's no problem with our broadband but it is not working. We ran a speed test and it's showing 24.1mbps download speed not the 312mbps that the app is showing.</P><P>Everything is running slowly and we can't stream TV. We have tried turning it off and on again but that has not helped.</P><HR /></BLOCKQUOTE><P>The MySky app shows the speed at the router, do you have anything hardwired to the router that you can run a check on as WiFi is very variable.</P> Tue, 28 Apr 2026 09:06:45 GMT https://helpforum.sky.com/t5/Broadband/Slow-broadband/m-p/5263631#M562766 Me134 2026-04-28T09:06:45Z