WiFi won’t work upstairs

Jazmine11 — Tue, 28 Apr 2026 07:58:29 GMT

You came out last week and upgraded the Wi-Fi to fibre but since then I can't get Wi-Fi on my mobile phone or iPad upstairs in the bedrooms the engineer moved the box into a different room where before it was always in the hall so I don't think it's got enough signal to reach up to the bedrooms so maybe I need a booster upstairs so I can do Wi-Fi on my phone

Re: WiFi won’t work upstairs

caesarome — Tue, 28 Apr 2026 08:51:58 GMT

@Jazmine11

This is a customer helps customer forum so you are not talking to Sky.

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

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WiFi won’t work upstairs

Re: WiFi won’t work upstairs