topic Re: My internet not working in Broadband

My internet not working

Peggy4 — Tue, 28 Apr 2026 05:59:08 GMT

I have reset my Internet but it's not working at all on the Internet box. It's only two lights showing

Re: My internet not working

Daniel0210 — Tue, 28 Apr 2026 06:06:35 GMT

If you have a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

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Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: My internet not working

Chrisee — Tue, 28 Apr 2026 06:11:12 GMT

@Peggy4 your hub has lost connection to the exchange. Check thst the issue isnt a loose connection tomthe ONT or phone socket ss appropriate. The online service checker in the My Sky app run over a mobile connection takes up to an hour to pick up that the hub has lost connection but it can tell you if Sky already know about an issue affecting your line if thry do it will be fixedcas soon as possible.

If however the fault is not known after walking you through some tests the app should offer to book an engineer. Alternatively you can call in oncecthe phone lines open after 8am