Very poor internet connection

Cath661 — Mon, 27 Apr 2026 19:59:43 GMT

Since I have had the super fast broadband I have had problems with my internet. My programs continuously loose signal. I turn it off at the plug, then turn it back on. It stops in the middle of programs, I cannot use my home phone to contact you. I'm really disappointed with my service. Please could you rectify this asap. And compensate me for my loss of service.

Re: Very poor internet connection

caesarome — Mon, 27 Apr 2026 21:23:50 GMT

@Cath661 wrote:

Please could you rectify this asap. And compensate me for my loss of service.

I'm afraid not @Cath661 as we are customers here who help each other.

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

topic Re: Very poor internet connection in Broadband

Very poor internet connection

Re: Very poor internet connection