topic Re: WiFi not working in Broadband

WiFi not working

JamesCooles — Mon, 27 Apr 2026 07:49:07 GMT

WiFi is not connecting and just have a flashing orange light

Re: WiFi not working

jamesn123 — Mon, 27 Apr 2026 07:59:05 GMT

Hi @JamesCooles

Have you tried running the line test on the My Sky app or via the website?

Re: WiFi not working

JamesCooles — Mon, 27 Apr 2026 09:06:00 GMT

Yes online, and says there's no issue with it. But still can't connect. Have reset and powered off many times but still nothing

Re: WiFi not working

jamesn123 — Mon, 27 Apr 2026 09:58:11 GMT

@JamesCooles

I've escalated your post to Sky, look out for a message on the forum

Re: WiFi not working

J_ham — Mon, 27 Apr 2026 10:26:21 GMT

Thanks @jamesn123 for escalating this. We’ve sent @JamesCooles an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.