WiFi coverage keeps dropping

JamesMichael — Mon, 27 Apr 2026 01:37:04 GMT

At 2.25am I lost connection to my WiFi, all the devices in my house. How do I know this? We have smart speakers that play lullabies for the children in three different rooms, all the lullabies stopped for 5 minutes andthe children woke up! I was awake so I tried to use the service checker, but of course it didn't work either!

Re: WiFi coverage keeps dropping

Daniel0210 — Mon, 27 Apr 2026 02:47:41 GMT

@JamesMichael
Less likely on a Sunday night but any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

topic WiFi coverage keeps dropping in Broadband

WiFi coverage keeps dropping

Re: WiFi coverage keeps dropping