broadband not on computer

cb-1953 — Sun, 26 Apr 2026 18:59:34 GMT

no broadband to tv and computer been a problem in the area i have had a text to say it's now working

Re: broadband not on computer

caesarome — Sun, 26 Apr 2026 19:10:05 GMT

@cb-1953

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic broadband not on computer in Broadband

broadband not on computer

Re: broadband not on computer