https://helpforum.sky.com/t5/Broadband/Problem-with-connection/m-p/5262665#M562503 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4670378">@Zakiaben65</a>&nbsp;</P> <P>That is something us fellow&nbsp;customers can not answer.</P> <P>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 26 Apr 2026 18:27:53 GMT caesarome 2026-04-26T18:27:53Z https://helpforum.sky.com/t5/Broadband/Problem-with-connection/m-p/5262613#M562485 <P>Why my internet is not working&nbsp;</P> Sun, 26 Apr 2026 17:04:39 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-connection/m-p/5262613#M562485 Zakiaben65 2026-04-26T17:04:39Z https://helpforum.sky.com/t5/Broadband/Problem-with-connection/m-p/5262665#M562503 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4670378">@Zakiaben65</a>&nbsp;</P> <P>That is something us fellow&nbsp;customers can not answer.</P> <P>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 26 Apr 2026 18:27:53 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-connection/m-p/5262665#M562503 caesarome 2026-04-26T18:27:53Z