topic Re: Trouble with broadband in Broadband

Trouble with broadband

Smiff — Wed, 22 Apr 2026 16:04:23 GMT

I haven't been able to get access to Netflix or catch up TV it says I have no Internet connection I need an engineer to come and have a look

Re: Trouble with broadband

caesarome — Wed, 22 Apr 2026 16:14:20 GMT

@Smiff

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Trouble with broadband

Smiff — Sun, 26 Apr 2026 15:40:05 GMT

Tried all of that still not working I need an engineer to come and have a look

Re: Trouble with broadband

TimmyBGood — Sun, 26 Apr 2026 15:48:37 GMT

@Smiff

That cannot be arranged through this forum.

Re: Trouble with broadband

Smiff — Sun, 26 Apr 2026 16:01:18 GMT

How do i speak to a human not a robot at sky

Re: Trouble with broadband

caesarome — Sun, 26 Apr 2026 16:05:21 GMT

@Smiff

What was the result of the line test you ran ?

Re: Trouble with broadband

Smiff — Sun, 26 Apr 2026 16:29:58 GMT

It's saying I'm not connected to the Internet