topic Internet signal in Broadband

Internet signal

Jo413 — Sun, 26 Apr 2026 13:43:09 GMT

Hi my internet has been going on and off since yesterday

Re: Internet signal

Pjw33 — Sun, 26 Apr 2026 14:06:55 GMT

Yes mine too was of for most of yesterday now has been going of randomly last night and today

Sky checker says it's working fine but can't go online and the internet light is of on my router and the voice led is orange .

Re: Internet signal

gjenkins79 — Sun, 26 Apr 2026 14:11:43 GMT

Mine is off too today. Flashing orange lights and app says there's a problem.

Re: Internet signal

Pjw33 — Sun, 26 Apr 2026 14:17:01 GMT

What has Sky said about the issues we're all seem to be getting?

yestaday the sky checker said there was a problem and they were working on it ! But today they are saying everything is working fine!

Re: Internet signal

caesarome — Sun, 26 Apr 2026 15:27:16 GMT

@Pjw33 @Jo413 @gjenkins79

If the service checker isn't showing any issues then try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Internet signal

gjenkins79 — Sun, 26 Apr 2026 15:31:48 GMT

For me none of the troubleshooting steps worked. It said I needed to book an engineer, which I doubt if I am not the only one having the same problem. It wouldn't be an equipment issue.

I booked it anyway so I don't have to wait long if it is that kind of issue. However, I'm expecting it to be resolved by sky at some point and for it to just come back on.