topic Re: regarding compensations in Broadband

regarding compensations

ajitpal — Sun, 26 Apr 2026 09:30:57 GMT

hi my broadband speed was was below the guranteed speed in march and i was given one month free subscription , and even after the engineer visit the broadband was going off and on again and again till 16 april till engineer visit again and sort out , i called sky customer care they said i will be compensated but now i have checked my bill that i have been compensated for 1 day only for 3 april though the problem was not fixed till 16 april

Re: regarding compensations

Daniel0210 — Sun, 26 Apr 2026 09:32:56 GMT

@ajitpal

Auto compensation is only for total loss of broadband or Sky Talk not when it's off and on.

Re: regarding compensations

caesarome — Sun, 26 Apr 2026 09:34:11 GMT

@ajitpal

This explain the speed guarantee:

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

Re: regarding compensations

TimmyBGood — Sun, 26 Apr 2026 11:44:59 GMT

@ajitpal

Sky failing to deliver the 'Guaranteed Minimum Download Speed' is claimable once during any minimum contract term. It's different to the daily rate industry-wide automatic compensation scheme for complete loss of broadband or voice service.

https://www.sky.com/help/articles/auto-compensation